Lifecycle phase
What changes in Operate
Every change this guide lists for the Operate phase, across all roles. Open one to see before and now, with sources, on the role page.
Software Architect
Security Engineer
DevOps / SRE Engineer
- Triaging alertsAt Google, AI agents group and enrich alerts and can mitigate many issues
- Investigating and mitigating an incidentAt Google, an agent proposes a mitigation and a human authorises it
- Writing postmortemsAI can draft postmortems, but a wrong one can look right
- Maintaining runbooksAt Google, agents monitor and improve playbooks based on incident use
- Reducing toilAI cut toil for some respondents but may move it into new kinds of work
- Running and monitoring AI workloadsOpenTelemetry's GenAI conventions cover LLM calls but omit prompts by default
Data Engineer / Analyst